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Need more help?

  • Contact us at support@kmi.com for technical support help
  • Contact us at sales@kmi.com for Sales support or product selection questions
  • Contact us at yc@kmi.com for product repairs or to obtain an RMA number
  • For the Kinemetrics Rock products, we have an informal e-mail users' group. Through this we can inform you occasionally of product, software, and documentation updates. You can request to join the group by e-mailing support@kmi.com
  • The Kinemetrics main web site is here: www.kmi.com

Kinemetrics provides free technical support for all products by e-mail.

For technical questions and assistance, be sure to state the current software or firmware version numbers when you email us for support. Our standard technical support response time is 3 business days.

If you require direct telephone support by our engineers, require training courses, system developments or engineering services, please contact Kinemetrics' Sales dept. for a support contract quote.