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Kinemetrics Support Wiki

This is a collection of support information that is maintained to support customers and users of Kinemetrics products.

Information available on this site includes manuals, application notes, tutorials, software/firmware downloads and drawings.

This site is maintained dynamically, so if you don't find information that you believe should be there, let us know and we will review it and add it to the site if appropriate.

Need more help?

• Contact us at support@kmi.com for technical support help
  • Please see Technical Support Guidelines
• Contact us at sales@kmi.com for Sales support or product selection questions
• Contact us at services@kmi.com for product repairs or to obtain an RMA number
• For the Kinemetrics Rock/Rock+ products, we have an e-mail users' group. Through this we can inform you occasionally of product, software, and documentation updates. You can request to join the group by e-mailing support@kmi.com
• For the Qantix Q8, we have a separate e-mail users' group. You can request to join this group by e-mailing support@kmi.com
• The Kinemetrics main web site is here: www.kmi.com

Kinemetrics provides free technical support for all products by e-mail.

For technical questions and assistance, be sure to state the current software or firmware version numbers when you email us for support. Our standard technical support response time is 3 business days.

If you require direct telephone support by our engineers, require training courses, system developments or engineering services, please contact Kinemetrics' Sales dept. for a support contract quote.

Note: For complex support issues Kinemetrics supports use of TeamViewer software, that allows you to give our technical support staff temporary remote control of your computer for the purpose of diagnosing operational or configuration problems. See TeamViewer for details.

MAC Users Note: Software packages are presented here as ZIP files, often with executables or JAR files inside. The MAC GUI will actually unzip and unjar, so you should unzip in a shell with the unzip command.